The Challenges of Automating Vouchers — And Why It Matters for Timeshare Operators

The Problem: Manual Voucher Systems Still Dominate

Incentive vouchers have been at the heart of timeshare and vacation club promotions for decades. Yet, many companies still rely on manual, paper-based processes to track, distribute, and reconcile these vouchers.

Common Pain Points:

• ❌ Lost or delayed vouchers = missed guest experiences

• ❌ Manual reconciliation = wasted back-office hours

• ❌ No real-time visibility = blind spots in performance

“Manual voucher systems are costing the industry time, money, and guest trust.”

According to the ARDA 2025 State of the Vacation Timeshare Industry Report, the U.S. timeshare sector has grown into a $10+ billion industry — but its processes haven’t kept pace.

The Push for Automation

Automation offers the cure for these inefficiencies. By digitizing voucher issuance and tracking, operators gain:

📲 Instant Delivery — vouchers delivered via mobile/email📊 Real-Time Reporting — operational & accounting insight🛡️ Fraud Protection — unique, trackable voucher codes⚡ Faster Reconciliation — integrations with back-end systems

Why Adoption Has Lagged

So why hasn’t voucher automation been universally adopted?

Barriers to Adoption:

1. 🏗 Legacy Dependence — resorts locked into outdated systems

2. 😟 Operational Fear — frontline staff worry about disruption

3. 🛠 Vendor Gap — generic software isn’t designed for complex incentive programs

“As Skift’s 2024 research shows, resiliency in timeshare comes from adopting new business models. Voucher management should be no different.”

The Hidden Costs of Inaction

Sticking with manual voucher processes doesn’t just create inefficiencies — it limits growth.

• Guests suffer from delays and errors.

• Sales teams lose trust in promotions.

• Leadership teams lack the real-time vantage point needed to optimize offers and ROI.

  
  

Case Study: From Hard Inventory to On-Demand

Our journey started with Thomas Cook, where hard inventory was replaced with on-demand vouchers. That shift proved the power of smarter, more flexible solutions — and paved the way for modern platforms like ours.

The iTicket Solutions Approach

At iTicket Solutions, we’ve built automation into the heart of our platform. With Vantage Point and GiftBox, operators can:

✅ Track vouchers in real time✅ Deliver instantly to guests✅ Integrate seamlessly with existing systems✅ Eliminate manual reconciliation

“No more guesswork. No more wasted hours. Just data-driven clarity.”

Closing Thought: The Industry’s Next Step

The timeshare industry is on a path of growth. The Business Research Company projects strong global expansion in vacation ownership — but only operators who modernize will capture the full opportunity.

👉 Voucher automation isn’t just efficiency. It’s a competitive advantage.

🚀 Ready to modernize your voucher process?

Explore Our Solutions