Question 1

You can't be everywhere at once. How can a platform help you see what’s happening in every lobby and at every point of sale?

Accepted Answer

We understand that you can’t be everywhere at once, in every lobby and at every point of sale. That's exactly where the iTicket Solutions platform shines. Our two pillars are built to bridge that gap. Vantage Point, as the name implies, gives you real-time insight into what’s happening in the trenches—providing the complete oversight you need to make informed decisions.

Question 2

Isn’t my current system "good enough"?

Accepted Answer

"Good enough" often means slow, antiquated, and a constant source of frustration. Our platform provides a modern, integrated solution that solves today's operational challenges, empowers your teams, and helps you achieve your sales and guest satisfaction goals more effectively. It's the difference between merely managing and truly leading your business.

Question 3

My team needs something simple. What's the difference between Vantage Point and GiftBox?

Accepted Answer

We designed our platform with your team in mind. GiftBox empowers your team on the front lines by making complex transactions and essential data gathering seamless and smooth. At the same time, Vantage Point puts you, the manager, firmly in control by connecting your big-picture strategy with the operational details that drive your business. Together, they simplify operations for everyone.

Question 4

How do digital vouchers work?

Accepted Answer

Our system replaces physical paper with secure digital vouchers. Staff can instantly issue a voucher from a tablet or mobile device. Guests receive the voucher on their smartphone, and a unique QR code or ID allows for effortless, real-time redemption. The entire process is seamless, paperless, and secure.

Question 5

Does your software integrate with our existing systems?

Accepted Answer

Our platform is designed to be an open system. We can integrate with a variety of popular CRM and property management systems to ensure a seamless flow of data and avoid siloed information.

Question 6

What about security and data?

Accepted Answer

Security is our top priority. Our cloud-based system uses enterprise-grade security protocols, including data encryption, regular security audits, and secure servers. This is often more secure than on-premise systems that lack the same dedicated security resources and expertise. We also provide regular data backups.

Question 7

How long does the implementation process take?

Accepted Answer

The implementation timeline is typically much faster than with traditional, on-premise software. Our cloud-based solution means you don't need to install hardware. The process involves migrating your data, configuring your incentives, and training your team, all of which our support team will guide you through for a smooth and efficient launch.

Question 8

What kind of support and training do you offer?

Accepted Answer

We provide comprehensive onboarding and training to ensure a smooth transition for your team. Our support includes a help center, video tutorials, and dedicated customer support to answer any questions and assist you with the platform.

Question 9

Do you offer a free trial or demo?

Accepted Answer

We do not offer a public free trial, but we highly recommend a personalized demo. This allows us to walk you through the platform's features, answer your specific questions, and show you exactly how iTicket Solutions can solve your business challenges.

Frequently Asked Questions

We know that choosing the right platform is a big decision. Here are answers to the most common questions we hear from timeshare and vacation club leaders.

General & Business Questions